At Crystal Caftan, we strive to ensure you are satisfied with your purchase. If for any reason, you are not completely happy, you may request a refund within 10 days of receiving your order.
Eligibility for Refunds
To qualify for a refund:
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The request must be made within 10 days of delivery.
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The item must be unused, unworn, unwashed, and in its original condition with all tags attached.
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You must provide proof of purchase (order number or receipt).
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We may request photos or videos of the product to support your claim.
Non-Refundable Items
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Items returned after 10 days
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Items that show signs of wear, damage, or alteration
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Sale or discounted items (unless defective or damaged)
How to Request a Refund
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Email us at contact@crystalcaftan.com within 10 days of receiving your item.
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Include your order number and a brief explanation of the reason for the return.
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Our team will respond within 2–3 business days with return instructions.
Return Shipping
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Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
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We recommend using a trackable shipping method.
Refund Processing
Once we receive and inspect the returned item:
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Approved refunds will be processed to your original payment method.
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Please allow 5–10 business days for the refund to reflect in your account.
Questions?
For any issues or help with your return, reach out at 📧 contact@crystalcaftan.com. We're here to help!